Shipping & Returns

SHIPPING WORLD WIDE

SHIPPING WORLD WIDE.
Your shipping cost is a flat rate of $5.00 for all items purchased, no matter how many you buy, no matter how much the package actually weighs, unless stated otherwise in the item description.  Please note only a few bulky or heavy items have an extra shipping cost.

PLEASE NOTE:
WE CANNOT BE RESPONSIBLE FOR PACKAGES LOST IN THE MAIL.  FOR LOST PACKAGES, A REFUND WILL BE GIVEN BY THE DANISH POSTAL SERVICE (DPS) ONLY IF THE PACKAGE WAS SENT BY REGISTERED MAIL (max. refund is US$ 58.00) OR AS A VALUE LETTER (full insurance) AFTER A DPS INVESTIGATION WHICH TYPICALLY TAKES 1-2 MONTHS.

PLEASE NOTE:
A Value Letter is only possible to a few countries and this service is not available to most countries outside Europe, including the USA.

If you want us to send by Registered Mail or by a Value Letter, please DO NOT USE THE CHECK OUT FEATURE. Instead, please contact us first at moonwheel@stofanet.dk.  Registered mail costs about $15 extra and a Value Letter is more expensive. Please ask us if a Value Letter is even possible to your country. The cost of these services depends on weight and country.

Unfortunately, THE DPS HAS POOR SERVICE and the shipping cost inside and outside Denmark is huge compared to other countries. Furthermore, the DPS has sole rights by Danish law to handle letters up to 2 kg.

THANK YOU for your understanding.

RETURNS.
If you are not satisfied for any reason with any material purchased, please just return the material, no questions asked.

We will refund your total purchase price including shipping.  Please note that your return shipping costs cannot be refunded.

PLEASE NOTE: Returns cannot be accepted for material marked "SOLD AS IS" in the item description.

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